Job Description

About us\nInflux delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays.\nLocation: Americas Region\nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports to: Team Leader\nImagine working in a fast-paced digital support environment where your ability to think critically, solve problems independently, and deliver excellent customer experiences truly matters.\nWere looking for a Bilingual Customer Support Specialist (English/Spanish) who can confidently manage high-volume customer interactions while maintaining accuracy, efficiency, and strong attention to detail.\nIn this role, youll operate with a high level of ownership, handling customer cases across multiple support channels while contributing to a performance-driven support environment.\nWhat youll do\nYoull work across two core areas:\n Support customers\nHandle customer interactions across chat, email, escalations, and back-office workflows\nInvestigate issues thoroughly before escalating\nProvide professional, empathetic, and accurate support in a fast-paced environment\nManage large daily case volumes while balancing productivity and quality expectations\n Drive operational excellence\nMaintain strong documentation and case management practices\nNavigate multiple systems simultaneously while multitasking effectively\nApply critical thinking and sound judgment during customer interactions\nContribute to a culture of accountability, urgency, and continuous improvement\nWhat makes this role unique\nThis is not a traditional scripted support role.\nWe are looking for individuals who can think independently, adapt quickly, and operate with minimal supervision in a high-performance environment.\nYoull combine:\nCustomer support expertise\nStrong written communication\nAnalytical thinking and problem-solving\nAdaptability in fast-changing environments\nOwnership and accountability\nWhat were looking for\nWere looking for candidates who can perform across four key areas:\nCustomer Service\n2 or more years of BPO or customer service experience preferred\nExperience in fintech, digital payments, billing, retention, collections, or financial services environments is a strong advantage\nCommunication Skills\nMandatory Advanced English and Spanish proficiency (B2+ preferred)\nStrong written communication with excellent grammar, clarity, and professionalism\nOperational Performance\nComfortable working under KPI expectations including productivity and response-time metrics\nAbility to multitask across multiple systems and manage high daily workloads\nStrong investigative mindset with the ability to gather all relevant information before escalating\nAdaptability & Ownership\nComfortable working independently with minimal handholding\nOpen to direct feedback and continuous improvement\nStrong urgency, accountability, and schedule reliability\nFlexible and willing to work evening, late-night, and weekend shifts based on operational needs\nTechnical Requirements (BYOD)\nReliable and stable internet connection\nComputer with a minimum Intel Core i5 processor or equivalent\nNoise-canceling headset\nA fully functional Windows laptop or desktop computer (Mac/iOS devices are not supported)\nWhy join us\n100% remote opportunity\nWork within a global support environment\nGain exposure to fast-paced digital operations\nPerformance-based growth opportunities\nBe part of a high-accountability and high-performance culture\nIf youre someone who thrives in fast-moving environments, enjoys ownership, and can confidently balance quality with productivity, wed love to hear from you.",