Job Description

Customer Service & Technical Support Advisor | Bogotá WAHÁ\nJoin one of the worlds most recognized technology companies! Become part of the TP team and provide exceptional customer service and technical support for Windows and Microsoft Office users.\nIf you have strong communication skills, enjoy technology, and are passionate about helping customers find effective solutions, this opportunity is for you!\nWhat will you do?\nProvide customer service through multichannel interactions.\nAssist customers with Windows and Microsoft Office-related inquiries.\nIdentify customer needs and provide accurate and effective technical solutions.\nTroubleshoot common issues related to Windows and Office products.\nGuide customers through technical processes in a clear and professional manner.\nDemonstrate active listening, empathy, and excellent customer orientation.\nHandle customer concerns professionally and efficiently.\nAccurately document customer interactions and information in internal systems.\nMeet quality, productivity, typing, and performance indicators.\nWe are looking for people who:\nHave a B2 English and B2 Portuguese level.\nHave excellent written and verbal communication skills.\nDemonstrate strong active listening and customer service skills.\nHave an affinity for technology and technical troubleshooting.\nHave previous knowledge or experience using Windows and Microsoft Office.\nPreferably have experience or studies in systems, programming, software development, or related fields.\nAre proactive, dynamic, and results-driven.\nAre comfortable providing technical support and assistance to customers.\nJob Conditions\nTraining Salary: COP $2,583,712 per month.\nProduction Salary: COP $3,229,640 per month.\nContract Type: Indefinite-term contract.\nLanguages: English B2 / Portuguese B2.\nWork Modality: WAHÁ Bogotá.\nWork Schedule: Full-time 42 hours per week.\nBonus: Performance-based bonuses of up to 15% of salary.\nTraining (TRN)\nDuration: 20 training days.\nSchedule:\nMonday to Thursday: 8:00 a.m. 5:00 p.m.\nFriday: 8:00 a.m. 4:30 p.m.\nOJT / Nesting\nDuration: 5 nesting days.\nSchedule will be adjusted according to the production-stage schedule.\nOperations (OPS)\nOperations schedule within the 7:00 a.m. 7:00 p.m. window.\nWeekends OFF.\nWorkload: 42 hours per week, full-time.\nBonuses & Benefits\nPerformance-based bonuses of up to 15% of salary, according to metric achievement.\nOpportunities to strengthen customer service and technical support skills.\nDevelopment opportunities within the operation.\nPossibility to pursue internal career opportunities within TP.\nAbout the Campaign\nThis is a bilingual customer service and technical support campaign focused on Windows and Microsoft Office.\nAs a Customer Service & Technical Support Advisor, you will assist customers with different service and technical needs related to Microsoft products. You will identify customer issues, provide clear troubleshooting guidance, and ensure customers receive effective solutions.\nThe position requires strong communication skills in English and Portuguese, an affinity for technology, customer orientation, and previous knowledge of Windows and Microsoft Office. Experience or studies in systems, programming, software development, or related areas are preferred.\nSelection Process\nCandidates will complete the following assessments:\nAI Interview.\nHallo assessment.\nTyping test: 30 WPM with 90% accuracy.\nWhat Makes Us Different?\nWe are experts in digital business services, with a presence in 100 countries and nearly 500,000 employees worldwide. Great Place To Work® has also certified us as one of the best places to work in Colombia and around the world.\nAt Teleperformance, we constantly innovate and always strive to go beyond expectations.\nAt TP, we promote diversity, equity, and inclusion in every connection. We value different perspectives and identities, fostering an inclusive culture where every voice is heard, respected, and valued.\nMake a difference with the TOP Team! ",