Job Description

Start your year working for one of the biggest companies: FIFA! \n¿Do you appreciate the attention of the customer and dominate the German? ¡Entonces esta opportunidad es para ti!\n Rol: Asesor de Atención almuerzo\n Hours:\nMondays are available from 8:00 a.m. to 8:00 p.m.\n44 hours a week + 1 hour of almuerzo\n2 days free per week\n Idioms required: German C1 and English B2+\n\nDescripción del puesto:\nBuscamos un Asesor de Atención al Cliente encargado de managementar tickets viante voz, correo electrónico y chat en español y francés. The ideal candidate will have excellent communication skills, client orientation and ability to work with a team.\n\nResponsibilities:\nManage tickets via voice, mail and chat efficiently.\n Provide assistance and resolve consultations on sales and products.\n Guarantee a positive experience in each case. interaction.\n Escalate cases that are necessary, maintain constant communication by Microsoft Teams.\n Prepare to manage messages in the future.\n Present and test a written evaluation.\n Maintain accurate and consistent records of cases.\n Collaborate with the team to Compliment objects and maintain high service standards.\n\nRequisites:\nEnglish C1 (exclusive).\n Previous experience in CSR call center minimum of 1 year\n English B2+\n Flexible hours and proactive activities.\n Communication management (Microsoft Teams)."