Job Description

Resumes must be submitted in English.\nA Viva Engage client is looking for a skilled Remote Bilingual Receptionist to join their Legal team!\nPacific Workers\nJoin a dynamic and rapidly growing law firm dedicated to fighting for injured workers rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of Workers Compensation advocacy. We proudly represent the heroes who keep our communities running: firefighters, healthcare workers, police officers, and more; ensuring they get the benefits they deserve. Innovation, technology, and a commitment to excellence drive us, making us not just the workplace but a force for change.\nBenefits:\nMonday to Friday schedule\n100% remote position\nWorking hours: 8 AM 5 PM Pacific Time\nIndefinite-term contract under Colombian labor law\nPaid time off in your first year\nSocial benefits\nWell-being programs\nSalary: 2.800.000 COP per Month +250,000 COP stipend + All Colombian labor law benefits\nRequirements:\nFluent in English and Spanish (able to read, write, and speak with near-native fluency)\nPrevious experience in customer service or reception (experience in a legal setting is a plus)\nWillingness to work on Colombian holidays (U.S. holidays are observed and paid)\nEmpathy, professionalism, and a growth-oriented mindset\nJob Duties:\nAnswer incoming calls through a VOIP system in both English and Spanish\nDeliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel\nForward calls to the appropriate departments and take accurate messages\nSchedule appointments and manage calendars\nThis is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with legal teams. The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm\nBy applying, you agree to allow Viva Global to connect your CV with potential job opportunities and receive updates about possible job offers via email and WhatsApp.",