Job Description

Customer Success Engineer – Cybersecurity (100% Remote)

Are you passionate about cybersecurity and enjoy working directly with clients to solve high-impact technical challenges? We are looking for a Customer Success Engineer with solid experience in security operations to accompany enterprise clients in the adoption, optimization and support of advanced cybersecurity solutions.

Modality:

100% remote

What will you do?

Provide specialized technical support to clients after the implementation of the solution.
Act as a trusted technical advisor, resolving complex queries, incidents and requirements.
Optimize the use of security platforms to maximize customer value.
Collaborate with engineering and product teams to resolve technical issues and improve customer experience.
Prepare technical documentation, guides and knowledge articles.
Develop scripts and automations to optimize processes.
Participate in the resolution of critical incidents within business environments.

Essential requirements:

More than 5 years of experience in Security Operations or Security Engineering.
Proven experience with XSIAM and XDR/EDR environments.
Solid knowledge of enterprise network security, cloud infrastructure and IT products.
Experience managing and resolving incidents on Linux systems.
Experience developing scripts with Python and/or JavaScript.
Experience working customer-facing providing technical support or consulting.
Excellent communication and customer orientation skills.
Advanced English to interact with international teams and clients.

It will also be assessed:

Knowledge of at least one cloud provider: AWS, Azure or Google Cloud Platform.
Experience collaborating with multidisciplinary teams.
Ability to manage multiple priorities in dynamic environments.",