Job Description

Are you passionate about delivering outstanding customer service and working in a fast-growing, dynamic environment? We are looking for a highly organized, proactive, and detail-oriented Customer Success Executive to join a team committed to transforming automotive logistics across North America.

This is a 100% remote position, with a digital-first approach, ideal for agile professionals who enjoy problem-solving and clear, effective communication.

Responsibilities

As a Customer Success Executive, you will play a key role in daily operations, ensuring that clients, carriers, and internal teams remain fully aligned.

Your main responsibilities will include:

Coordinating vehicle deliveries across the U.S. and Canada, ensuring schedules, logistical needs, and customer preferences are perfectly aligned.
Supporting the quoting process, reviewing requests, managing emails, and assisting with pricing strategies.
Keeping order data updated in internal systems.
Communicating professionally and empathetically with clients, managing approvals, deliveries, and documentation.
Monitoring operational performance, identifying improvement areas, and ensuring proper insurance documentation and compliance.
Mandatory Requirements

Excellent written and verbal communication skills in English (advanced) and French (intermediate).
Both languages are mandatory – language assessment will be conducted during the interview process.

Bachelor’s degree completed in logistics, transportation, customer service, or dispatch.
Strong customer service orientation.
Full availability to work 100% remotely.
Customer-focused mindset, transparency, continuous improvement culture, and results-driven attitude.
We Offer

Monthly net salary range: $25,000 – $35,000 MXN, based on experience and qualifications.
Legal benefits (as per law).
Monday to Friday schedule.
Opportunity to join an innovative company in rapid expansion within the logistics sector.
Interested in joining our selection process? Apply now!",