Job Description

: Customer Support Representative | Bogotá (WAHA)\nBe part of a dynamic and technology-focused environment, providing multichannel support to users of widely used productivity and operating system tools. This role is ideal for candidates with an affinity for technology who enjoy problem-solving and delivering high-quality customer experiences.\n\nWhat youll be doing:\n Provide multichannel customer support (voice, chat, and email).\n Assist users with inquiries related to operating systems and productivity tools.\n Diagnose and guide customers through technical issues in a clear and professional manner.\n Follow established troubleshooting processes and support guidelines.\n Document cases, solutions, and follow-ups accurately in internal systems.\n Ensure compliance with quality, productivity, and customer experience metrics.\n\nWere looking for someone who:\n Has a strong affinity for technology and digital tools.\n Has previous experience in technical support or customer service (preferred).\n Possesses knowledge of Windows and Office environments.\n Ideally has studies or background in systems, programming, software development, or related fields.\n Has an English B2\n Is customer-oriented, analytical, and solution-focused.\n\nConditions:\n Production salary: COP $2,315,000 / month\n Contract type: Indefinite term\n Language: English B2\n Campaign type: WAHA Bogotá\n Workload: Full time | 42 hours per week\n Training (TRN):\n Monday to Friday, 7:00 a.m. 5:00 p.m. (4 weeks)\n Operations (OPS):\n Shifts between 7:00 a.m. 8:00 p.m.\n Weekends OFF\n\nBonuses / Benefits:\n Performance-based bonuses of up to 15% of salary.\n Continuous technical training and skill development.\n Growth opportunities within a technology-focused campaign.\n Stable schedule with weekends off.\n\nAbout the Campaign:\nThis is a multichannel customer support line focused on assisting users with technical inquiries related to operating systems and productivity tools. The role requires a strong service mindset, technical curiosity, and the ability to guide users through solutions in a clear and structured way.\n\nThis is what sets us apart:\nWe are a global organization operating in more than 100 countries, recognized for excellence in digital business services and people-centered culture. Certified as a Great Place To Work®, we foster innovation, collaboration, and continuous learning.\nWe are committed to diversity, equity, and inclusion, creating an environment where every individual is respected and valued.\nMake a difference with the TOP Team!",