Job Description

About the Role\n\nAs a Customer Support Specialist, youll respond to customer and translator inquiries, manage a high volume of emails, and use our CRM to log and track interactions. This detail-driven, fast-paced role requires strong customer support experience, excellent written English, and the organizational skills to manage multiple conversations and priorities simultaneously.\n\nMust be open for schedule 18hrs/week (3daysx6hrs) or 24hrs/week (4daysx6hrs)\n\nResponsibilities\n\nRespond to customer and translator inquiries with clarity, professionalism, and empathy.\nHandle a high volume of emails efficiently, identifying issues and offering effective solutions within company guidelines.\nManage various back-office and administrative tasks.\nLog, track, and manage interactions using our CRM.\nCollaborate with management to share customer feedback, bug reports, and process improvement ideas.\nParticipate in projects focused on improving support workflows and customer satisfaction.\nProvide clear written updates on pending cases and follow-up activities.\n\nRequirements\n\n\nExcellent English skills (written and spoken) C2 level.\n2+ years of experience in a customer support or service role.\nStrong interpersonal, communication, and organizational skills.\nCritical thinking and problem-solving abilities.\nCalm, effective approach to conflict resolution.\nSelf-motivated, with the ability to work independently.\nTyping speed of at least 45 WPM.\nProficiency in Microsoft Word.\nFamiliarity with CRM platforms and professional email communication\nSchedule flexibility (must be open for Graveyard Shift 1:00 am - 7:00 am)\n\nRemote Work Requirements\n Private, noise-free workspace (mandatory for confidential client calls)\nInternet speed: 50 Mbps \nComputer: Windows 10+ or updated macOS, Minimum 16 GB RAM and 250 GB SSD\nUSB noise-canceling headset",