Job Description

About C&S
We are a leading technology company with more than 38 years of presence in the IT market. We provide solutions to organizations that seek to increase their productivity and efficiency by building relationships of honesty and transparency with both our clients and our work team, with whom we share and value a passion for technology.

Job Search AI Analyst / IA Analyst Ssr (Lead/Sr)
Client: Accenture for Santander
Workplace: CABA (hybrid scheme 2 times a week in person)
Mode: 9 a.m. to 6 p.m.
Contract: under a dependency relationship with CyS
Duration: 6 months (with possibility of extension)
Accepts candidates from other provinces: Yes
Role Description
We are looking for a Semi Senior/Senior AI Analyst (Lead) to join the Santander teams, with a focus on the development and continuous improvement of conversational solutions based on artificial intelligence.
The professional will be responsible for creating, testing and optimizing virtual agents in Genesys Cloud and/or Dialogflow CX, ensuring the best experience for the end user and solid integration with the organization's backend systems.
Responsibilities
Create and test intents, entities, and conversation flows in Genesys Cloud / Dialogflow.
Monitor chatbot performance and make continuous improvements based on user feedback and interaction.
Ensure correct integration with backend systems and necessary APIs.
Create and maintain clear documentation about the system, flows and processes implemented.
Work collaboratively with designers, developers and stakeholders to align objectives.
Plan the scalability of the solution to support a greater volume of interactions.
Mandatory Requirements
Proven experience developing virtual agents with Genesys Cloud or Dialogflow CX.
Knowledge of natural language processing (NLP) and AI models.
Experience in integrating external services via APIs and webhooks.
Knowledge of Python (according to project requirements).
Experience in designing intuitive and user-oriented conversational flows.
Knowledge of agile methodologies (Scrum/Kanban).
Ability to analyze interaction data and optimize the system according to user behavior.
Language
English: Intermediate/Advanced (desirable for documentation and working with global teams).
Proposal
Challenging project in digital banking with impact on customer experience.
Hybrid scheme (CABA) with flexibility and option for candidates from other provinces.
Hiring for 6 months with the possibility of extension.
Benefits
3 annual salary increases
Free access to UDEMY + discounts at academic institutions
Compensation bonus for expenses (Internet, electricity)
Paternity leave + school bonus (minor children)
Welcome kit.
Discount coupon.
Free birthday and gift voucher.
Redirection of retirement contributions
Passive or active guards paid apart from salary (if any)",