Job Description

Job Description
We are looking for a developer with experience in Laravel and Vue.js to join the technical support and development team. The objective is to guarantee the efficient resolution of incidents, maintain and optimize existing applications, and contribute to the improvement of technical processes.
Responsibilities:
Efficiently resolve technical issues reported through the support system.
Investigate, debug and provide solutions to errors in applications based on Laravel and Vue.js.
Collaborate with support and product teams to ensure timely resolution of tickets and maintain effective communication with end users.
Understand and prioritize tickets considering the needs of the business and user base.
Maintain and optimize existing code to improve performance, scalability and reliability.
Document technical solutions and contribute to building a knowledge base for recurring problems.
Collaborate with the development team to escalate and resolve more complex issues when necessary.
Requirements:
Experience in Laravel, PHP and Vue.js.
Experience resolving technical issues in a customer service environment.
Knowledge of database management (MySQL, PostgreSQL, etc.).
Ability to manage remote servers.
Problem-solving skills and ability to work autonomously in a remote environment.
Communication skills, with the ability to translate technical solutions into language understandable to users.
Teamwork ability.
Experience in DevOps, Docker, CI/CD pipelines or automated testing practices will be an advantage.

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