Job Description

About the Role
Title:
Experience Design Strategist
Location:
United States of America (USA)
Remote
Job ID: 5744300003
Job Description:
About Us
Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We’re a digital product engineering partner for forward-thinking businesses. Our global teams work side-by-side with clients to design, build, and scale custom solutions that achieve real results and lasting change, partnering with industry leaders including AWS, GitHub, and Atlassian.
We were fully remote before it was cool! Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.
As an award-winning Atlassian partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you
.
Opportunity!
We’re looking for an
Experience Design Strategist
to lead early-stage product and AI innovation work—turning ambiguous problems into clear, actionable directions for what to build next.
This role sits at the intersection of research, service design, and product design, and is responsible for connecting strategy directly to real product and experience outcomes. You’ll work across complex systems (people, process, tools, data), shaping problem definitions as much as solutions, and helping teams identify where AI and product investments can create meaningful impact.
Requirements:
5–8+ years across experience strategy, product design, service design, or UX research
Strong T-shaped skillset: depth in strategy/research with solid design and product instincts
Bridges gaps between business, design, and engineering perspectives
Ability to connect abstract strategy to concrete product decisions (flows, features, interactions)
High standard for presentation quality and clarity of thinking
Proven ability to facilitate and influence senior stakeholders
Demonstrated use of AI to improve how you work or inform product thinking
High aptitude for cross-functional team collaboration and delivery
Brings structure to ambiguous, evolving problem spaces without oversimplifying complexity
Experience working on AI-enabled products or systems (even if early-stage or exploratory)
Your Responsibilities:
Lead AI and product opportunity assessments: frame ambiguous problems, identify high-value use cases, and define where to focus across systems and workflows
Plan and lead research and service design work (user, workflow, journey, ecosystem)to uncover system-level insights and operational constraints
Design and facilitate workshops that drive alignment, surface assumptions and tradeoffs, and guide stakeholders toward clear decisions
Translate insights into product concepts, experience flows, MVP definitions, and roadmaps
Create tangible outputs (flows, maps, light prototypes, clear visuals) that make ideas real
Use AI tools to accelerate research, synthesis, and concept development while maintaining rigor and critical thinking
Partner with design and engineering to ensure a clean transition into delivery
Support pre-sales and engagement shaping
You’ll Love:
Working on a
high-traffic, consumer product
with real-world scale and impact
Shaping mobile experiences that users rely on daily
Collaborating closely with product and design to craft polished user journeys
Raising the bar for mobile engineering standards and practices
Exploring modern mobile tooling and continuously improving how apps are built and delivered
How You Work:
You don’t need heavy process scaffolding to be effective
You think in terms of long-term product integrity
You push for clarity, not just completion
You’re collaborative but opinionated
You care about what ships — not just what’s designed
What Success Looks Like:
The experience feels cohesive, intentional, and modern across all channels.
Core journeys scale cleanly as features and complexity grow
Design and engineering operate as true partners
The product improves measurably through iteration
The app and web experiences become a trusted, differentiated experience in its category.