Job Description

At Staffing Abroad, we are looking for a Dialer Administrator to join one of our U.S.-based FinTech clients.

We are seeking a highly analytical professional with experience managing dialer platforms in call center environments. The ideal candidate has a strong background in campaign optimization, operational reporting, process improvement, and dialer administration, with the ability to collaborate across Operations, Collections, IT, and Leadership teams.

Responsibilities:
Administer, configure, and maintain the dialer platform.
Monitor outbound campaign performance, agent productivity, and operational KPIs.
Optimize dialing strategies to maximize contact rates, efficiency, and campaign performance.
Generate reports, dashboards, and actionable insights to support business decisions.
Identify opportunities for process optimization and automation.
Provide technical support related to the dialer platform and troubleshoot operational issues.
Partner with Operations, Collections, IT, and Leadership teams to improve dialer performance and business outcomes.

Requirements:
4+ years of experience as a Dialer Administrator or in a similar role within a call center environment.
Hands-on experience administering dialer platforms, preferably TCN.
Strong knowledge of predictive dialers, auto dialers, and contact center technologies.
Intermediate to advanced Excel skills for reporting, analysis, and operational tracking.
Experience using Jira for project tracking and request management.
Solid understanding of outbound call center metrics and campaign management.
Strong analytical skills with the ability to identify trends, operational issues, and optimization opportunities.
Excellent organizational, communication, and problem-solving skills.
Advanced English proficiency.

Tools You'll Work With:
TCN Dialer
Microsoft Excel
Jira
Domo
Outlook
Claude and ChatGPT to support data analysis, reporting, and process optimization

Nice to Have:
Knowledge of SQL.
Experience with Python, PowerShell, or other automation tools.
Familiarity with U.S. outbound calling regulations such as TCPA and Do Not Call (DNC) compliance.",