Job Description

About the Role
Title:
Digital Project Manager
Location:
Hunt Valley, Maryland, 21031 United States
Job Description:
ONeil Interactive is seeking a detail-oriented and proactive Homefiniti Account Manager to join our growing team as we expand to support our increasing client base. In this role, you will be instrumental in building strong client relationships and ensuring the successful delivery of website updates and ongoing client support for home builders running on ONeil Interactive's proprietary marketing platform and high-performance website engine -- Homefiniti®.
This role requires exceptional organizational, communication, and problem-solving skills, with a passion for delivering high-touch, high-quality results in a fast-paced environment.
Experience working for a home builder or within the homebuilding industry is strongly preferred
. However, exceptionally qualified candidates without this experience are encouraged to apply.
Key Responsibilities
Establish, maintain, and strengthen relationships with our home builder clients, serving as their primary point of contact and ensuring their explicit needs are met, and their implicit needs are anticipated.
Act as the primary point of contact, guiding homebuilders through website maintenance, upgrades, and strategic enhancements.
Monitor and triage support requests with speed, professionalism, and a "problem-solved" mindset.
Collaborate with internal team members to assess the scope and provide estimates for client-requested website changes or enhancements.
Coordinate the implementation of website updates from the initial discovery and request through launch.
Translate client dreams into actionable tasks for our design and development teams, providing clear direction and realistic timelines.
Participate in the testing and quality assurance (QA) process to ensure we are delivering the best possible product to our clients.
Manage and prioritize multiple clients and tasks effectively, adapting to rapidly changing client needs and priorities.
Serve as the first line of support and the "go-to" for our clients. Provide training, answer questions, and offer helpful guidance to ensure they feel confident and supported.
Qualifications
Excellent organizational, time-management, and multitasking skills.
Exceptional communication skills - precise, humble, and friendly.
Detail-oriented with a focus on delivering high-quality results.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Proficiency in project management tools and software is preferred.
Self-motivated and able to set priorities independently in a fast-paced environment.
Demonstrated ability to thrive in a fully remote team setting, with excellent digital communication and collaboration habits.
What We Offer
Competitive salary commensurate with qualifications
Quarterly bonus plan
CareFirst BCBS health, dental, and vision insurance
Employee Life/AD&D insurance
Health & Dependent Care FSA
401(k) with company match
Paid Holidays: 9-10 days/year
Paid Time Off: 10 days/year (15 days/year after 12 months)
Company supplied MacBook and all required software
Schedule & Location
This is a full-time and fully remote position.
Operating hours are 9:00 AM - 5:00 PM Eastern, Monday through Friday.
The ONeil Interactive office in Hunt Valley, Maryland is open and available to all local employees that prefer an office environment.
All team members are required to attend two in-person “All Hands” company meetings each year. These gatherings are typically held at our headquarters or another designated location and span two consecutive workdays. All travel, lodging, and meal expenses for these events are fully covered by ONeil Interactive.
About ONeil Interactive
For more than 15 years, ONeil Interactive has been engineering memorable digital experiences for America's leading home builders. We're a thriving team of digital innovators who partner with regional and national production builders—including several of the Top 20 builders in the country—to transform how they connect with home buyers online.