Job Description

REQUIREMENTS

10+ years in enterprise software or implementation consulting.
Experience in the insurance sector or core platforms (desirable).
Demonstrable experience implementing quality or operational excellence models in multicountry/international environments.
Mastery of quality and excellence frameworks (ISO 9001, EFQM, CMMI or similar).
Comprehensive business vision: software, documentation, customer experience (CX) and brand image.
Advanced English.

RESPONSIBILITIES
Guardian and definition of standards: Ensure compliance with the Axxis Standard in software, projects, contracts, meetings, recruiting and corporate image.
Software quality and deliverables: Define quality criteria for each version (release) and audit technical documentation, functional specifications and manuals (without replacing the testing team).
Standardization and governance: Create and maintain the official template library, define Quality Gates at critical points and perform audits through periodic sampling.
Commercial and institutional processes: Establish approval criteria for contracts and proposals (working jointly with the Legal and Commercial teams) and ensure brand consistency in communications and presentations.
Customer experience and perception: Design and manage periodic surveys (NPS/CSAT) and execute action plans based on the results.
Culture and talent: Lead the cultural transformation towards quality, build a network of certified quality leaders by region/team and establish standards for the evaluation and onboarding of new hires.
Executive Reporting: Measure operational performance through a KPI dashboard and report directly to the CEO and executive committee.",