Job Description

Empresa registrada en EE.UU. que se dedica a la importación y exportación de productos, requiere E-commerce Operations Manager:\n\nAbout the Role\nWe are looking for a motivated and detail-oriented operations professional to join our clients team in the consumer products sector. In this role, you will contribute to managing daily marketplace operations, handling escalated customer service cases, processing and troubleshooting EDI order flows, and running retail fulfillment workflows.\nResponsibilities\nOwn daily marketplace operations: orders, refunds, and disputes across Amazon, Walmart, and eBay\nManage escalated customer service cases with excellent judgment and impeccable written English\nProcess and troubleshoot EDI order flows, coordinating with providers and partners when issues arise\nRun retail fulfillment workflows end to end: shipping labels, pick reports, and parcel shipments (ShipStation)\nOnboard new retail clients across our platforms\nSupervise the output of our automation: verify, catch discrepancies, correct course, and continuously improve the processes\nAct as operational backup across the department when teammates are out\nRequirements\n3 years in e-commerce or marketplace operations (Amazon required; Walmart/eBay a plus)\nExcellent professional English, written and spoken daily communication with U.S. customers and vendors\nExperience with ticketing systems (Zendesk preferred) and customer-facing decision-making\nWorking knowledge of EDI and comfort troubleshooting order flow issues\nShipStation or similar shipping platform experience\nOrganized, self-directed, and accountable youll manage processes, not wait for instructions\nFull overlap with U.S. Eastern Time business hours\nPreferred Qualifications (if any)\nSpanish\nRithum/ChannelAdvisor\nShopify\nExperience working alongside AI or automated workflows\n\n",