Job Description

Telephone Customer Service Executive

Location: Remote

Modality: Remote work

Contract type:Full time

About us:
We are a premium water treatment company specializing in purification, remineralization and alkalization systems for homes and businesses in South Florida.

Mission of the position:
Be the first point of telephone contact with current and potential clients, guaranteeing an exceptional experience in each call, resolving queries, coordinating services and supporting the sales team in post-sales follow-up.

Responsibilities:
- Answer and make phone calls to current and potential clients
- Manage complementary communication via WhatsApp and email
- Coordinate demonstration, installation and technical service appointments
- Provide telephone follow-up to requests, complaints and post-sales requirements
- Update records in the system (CRM / internal tools)
- Support the sales team with confirmations, reminders and lead tracking
- Manage collections and follow-up of accounts receivable via telephone

Requirements:
- English with excellent verbal and written communication. It is not an essential requirement but it is a highly valued Plus
- Clear voice, professional tone and ability to handle telephone conversations
- Minimum 1 year of experience in telephone customer service, call center or telemarketing
- Mastery of digital tools: WhatsApp Business, email, spreadsheets
- Excellent spelling
- Organized, proactive, with a genuine service attitude
- Have a computer, stable internet, headphones and a quiet space to work from home

Intermediate-advanced English (conversational and written) It is a highly valued Plus
- This person will be a liaison with clients and operations in the USA

We value (not exclusive):
- Experience in premium or high ticket product/service companies
- Basic knowledge of CRM or management systems
- Previous experience in remote work
- Experience coordinating agendas or logistics of field teams

We offer:
- Competitive salary based on experience
- 100% remote work
- Professional environment, high demand and growth
- Continuous training in product and processes
- Real opportunity for growth within the company
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