Job Description

Today more than ever the world of health needs the best. We invite you to be part of UC CHRISTUS!, where we not only offer medical care; We transform lives and define the future of health in Chile.\nWe encourage and promote the value of diverse teams, accepting the seal of each person, facilitating inclusive work environments, according to Law 21,015. \nWe lead with Respect, Responsibility, Integrity and Solidarity, which are not just words, but the pillars of how we manage talent and solve daily challenges.\nBecause together we can change the lives of our patients, we are looking for Executive Call Center Collections Replacement Pre and Post Natal\nYour main objective will be to contact patients from the assigned portfolio in order to finalize the payment of hospital bills, identifying patient needs, clarifying information, analyzing the status of the accounts, and offering solutions or alternatives according to the guidelines and standards of the UC CHRISTUS Network.\nMain functions\nCarry out patient collection with the objective of achieving payment of the account to ensure compliance with collection goals through timely and effective management with patients.\nEfficiently record the information in the systems used in the area with the objective of keeping the data updated, guaranteeing accuracy and traceability in the records. \nMaintain frequent communication with the patient with the aim of facilitating monitoring of the process and responding to their needs, providing guidance and continuous monitoring during the payment process.\nReview and analyze patient accounts, with the purpose of collecting case history, advising according to their situation and providing accurate and updated information.\nInforming management of the current situation of patients with the aim of keeping relevant information up to date, contributing to timely decision-making. \nMake daily management reports, in order to provide information on the progress of assigned tasks.\nVerify the contact information of each patient in order to keep the database updated.\nRequirements:\nExperience of at least 3 years in customer service roles \nExperience of at least 2 years in a Call Center. \nKnowledge and mastery of office tools. \nModality: teleworking from Monday to Thursday from 8:30 a.m. to 5:00 p.m. and Friday from 8:30 a.m. to 4:30 p.m. \n\nMore about us:\nSince 1929, we have been the Academic Clinical Network of Chile, providing excellent care and integrating the training of professionals, applied research and innovation, and a permanent link with the community. \nWe have 1 Hospital, 1 Clinic, 12 Medical Centers in the Metropolitan Region, 2 Medical Centers in other Regions, 70 Sampling Units from Arica to Punta Arenas, 3 ANCORA Centers, 3 Cancer Centers and 9 Imaging Services, with nearly 1,000 doctors and more than 6,000 collaborators committed to caring for the health of our community.\nIf you are looking for a place where your vocation of service joins the prestige of the PUC, where integrity is a palpable value and where your well-being is an institutional priority, we invite you to be part of UC CHRISTUS.",