Job Description

Today more than ever the world of health needs the best. We invite you to be part of UC CHRISTUS!, where we not only offer medical care; We transform lives and define the future of health in Chile.\nWe encourage and promote the value of diverse teams, accepting the seal of each person, facilitating inclusive work environments, according to Law 21,015.\nWe lead with Respect, Responsibility, Integrity and Solidarity, which are not just words, but the pillars of how we manage talent and solve daily challenges.\nBecause together we can change the lives of our patients, we are looking for Executive (a) Call Center Collection Back Office \nYour main objective will be to contact patients from the assigned portfolio in order to settle the payment of hospital bills, identifying the needs of the patients, clarifying information, analyzing the status of the accounts, and offering solutions or alternatives according to the guidelines and standards of the UC CHRISTUS Network.\nMain functions\nCarry out collections from the patient with the objective of achieving payment of the account to ensure compliance with the collection goals through a timely and effective management with patients.\nEfficiently record information in the systems used in the area with the aim of keeping data updated, guaranteeing accuracy and traceability in the records.\nMaintain frequent communication with the patient with the aim of facilitating the monitoring of the process and responding to their needs, providing guidance and continuous monitoring during the payment process.\nReview and analyze patient accounts with the purpose of collecting case history, advising according to their situation and providing accurate and updated information.\nInform current patient situation to the headquarters with the objective of maintaining relevant information up to date, contributing to timely decision-making.\nMake reports on daily management, in order to provide information on the progress of the assigned tasks.\nVerify the contact information of each patient with the purpose of keeping the database updated, ensuring the quality of the recorded information.\nActively collaborate on additional tasks assigned by the headquarters to maintain the continuity and efficiency of the hospital's operations. area.\nRequirements\nExperience: exclusive experience of at least 2 years in customer service positions. Desirable experience in a collections Call Center.\nKnowledge: User-level Office computer management, SAP experience desirable.\nModality: teleworking, remote\nDaytime: Monday to Thursday from 8:30 a.m. to 5:30 p.m., Fridays from 8:30 a.m. to 4:30 p.m.\nFixed term, possibility of indefinite depending on performance.\n\nBenefits main\nYour health and that of your family is the most important thing! We provide free psychological support for collaborators and access to the exclusive UC CHRISTUS Comprehensive Health Agreement for you and your family.\nTo continue learning, you will be able to access quality training with the UC seal.\nBenefits such as access to complementary health insurance, discounts and agreements.\nYou will be able to access productivity bonuses, bonuses, and support at key moments of the Life Cycle (marriage, birth/adoption, death) through paid leave and contributions economic.\n\nMore about us:\nSince 1929, we are the Academic Clinical Network of Chile, providing excellent care and integrating the training of professionals, applied research and innovation and a permanent link with the community.\nWe have 1 Hospital, 1 Clinic, 12 Medical Centers in the Metropolitan Region, 2 Medical Centers in other Regions, 70 Sampling Units from Arica to Punta Arenas, 3 ANCORA Centers, 3 Cancer Centers and 9 Imaging Services, with nearly 1,000 doctors and more than 6,000 collaborators committed to caring for the health of our community.\nIf you are looking for a place where your vocation for service joins the prestige of the PUC, where integrity is a palpable value and where your well-being is an institutional priority, we invite you to be part of UC CHRISTUS.",