Job Description

UpCom DTS, a leading company in the Contact Center market, believes in inclusive workplaces, where differences are respected, valued and attended to, allowing each employee to fully develop their talent and enhance their professional growth.\nWe are looking for Contact Center Executives, for one of the main energy distributors in the country. For customer service functions, essential support for the internal management of cases, complaints and complex requests, ensuring quality and regulatory compliance. \nConditions of the offer:\nPayment generated through a Fee Ticket issued by the Executive (Important to have start of activities in the Internal Revenue Service -SII).\nThe service works 24x7, within this total Time Zone, the required support shifts will be established with the Freelance Executive (4 hours a day / 20 hours a week approximately)\nValue per effective hour of connection 3000 liquid pesos.\nThe Company It is located in Santiago Centro, steps from the Cal and Canto L2/L3 metro.\n Modality: Hybrid and/or remote work, with a stable internet connection and personal computer.\nFunctions:\nAttend telephone and virtual queries about the status of the account, consumption details, rates, billing processes and commercial procedures.\nDeliver updated information on scheduled service interruptions, network work and the status of supply replacement, maintaining calm and clarity in situations critical\nRecord the information of each interaction in the CRM system, generating a ticket.\nExcellent communication skills: Clear diction, verbal fluency and active listening skills.\nRigor in the recording of data and geographic information for rapid operational coordination.\nAbility to handle emergency situations and upset customers calmly and professionally.\nManagement of computer tools: Intermediate user level of PC, internet and customer management systems (CRM).\nProcess conditions:\nThe selected applicant You will be provided with specialized and detailed training in the commercial cycle of electrical distribution, billing processes, meter reading, and SEC complaint protocols.\nThe training will last 03 business days from 8:00 a.m. to 6:00 p.m. (1 hour of snack time)\nYou will be the key figure that ensures that internal processes are executed correctly, protecting the company from regulatory non-compliance.\nUnpaid induction\nService training under modality ONLINE. \nMinimum requirements:\nComplete high school education, technical or higher studies desirable.\n1 year experience in Call Center or customer service, BackOffice, Administrative Support, Claims Management or Help Desk.\nAbility to manage a high volume of pending cases (tickets) and prioritize tasks efficiently.\nAdvanced command of Microsoft Excel (use of pivot tables, filters) and proven experience in the use of CRM and ERP systems (SAP or other).\nHave a computer (laptop or desktop) with the following characteristics, from:\nCore I3.\nWindows 10.\n8GB of RAM.\n250GB hard drive.\n400Mbps Internet.\nFamiliarity with the regulations of the Superintendency of Electricity and Fuels (SEC) is desirable.\nReside in the Metropolitan Region\n\n*Remember answer all the application questions and, if you meet the requirements, we will contact you via email to invite you to participate in an online interview*\nIf you are looking for Flexibility and generate extra income, this is your option.",