Job Description

Your mission will be to accompany each order daily, maintain communication with clients and partners, anticipate developments and ensure that the service is executed correctly.\n\nResponsibilities\n\n* Confirm with the client the scheduled services and their requirements.\n* Contact partners before, during and after each shift.\n* Verify attendance, punctuality, location and compliance.\n* Manage developments: delays, absences, replacements and schedule changes.\n* Keep informed to the customer until the order is closed.\n* Collect ratings and comments from both parties.\n* Build loyalty among partners with good performance and increase their recurrence.\n* Identify clients with new needs and growth opportunities.\n* Record each contact and development in the platform or CRM.\n* Timely escalate critical situations to Operations.\n\nRecommended profile\n\n* Technician, technologist or professional in customer service, logistics, administration, human resources or areas related.\n* Between 1 and 3 years of experience in operations, customer service, call center, logistics or management of operational personnel.\n* Experience following up by calls and WhatsApp.\n* Excellent communication, empathy, persuasion and ability to solve problems.\n* Very organized, fast and compliance-oriented person.\n* Ability to work under pressure and manage several orders simultaneously.\n* Good command of Excel, CRM and digital tools.",