Job Description

Do you know Send Me? 🚀
We are the most innovative shipping platform and API in Latin America and our systems process millions of monthly transactions from the main eCommerce companies in Chile, Colombia, Peru and Mexico.
Our purpose is:
Create technologies that innovate logistics, exploring beyond the imaginable to deliver extraordinary experiences.
We have a very diverse culture and we love to share hobbies. We listen to everyone's suggestions and take the risk of trying new methodologies and technologies. As Explorers, we have a deep sense of adventure associated with how we do our work. We are creating a company that is a leader in the industry and that, at the same time, is a reference in matters of organizational culture and work environment.
Find this vacancy on Get on Board.

Functions of the position 🧩
We are looking for enthusiastic people who are motivated by challenges, learning and exploring beyond what is imaginable, to perform as
Customer Success Specialist
in our team
Commercial in Chile.
Some functions are:
Respond to customer requests, expressed as problems, doubts or requirements.
Advise clients on their logistics based on their business strategies.
Make in-person visits to the offices of clients in your portfolio.
Identify, propose and build customer loyalty, through the development of new products and services, achieving continuous improvement in the platform.
Manage the complete client integration and training process, ensuring a smooth and successful transition.
Search or generate strategies that ensure Cross Selling.

Position requirements 📋
Complete Higher Education (Commercial Engineering or related).
2 years as Customer Success or customer-facing strategic areas.
1 year experience in e-Commerce area.
Desirable:
Experience in Software as a Service (SaaS).
Knowledge of API, webhook, CMS, ERP, Hubspot or other CRM.
Knowledge in Looker studio
Knowledge of Business Intelligence or similar programs.

Important ⚠️
Due to the large number of applications we receive for our ads, the review process may take time. Furthermore, it is important to consider that applying for the vacancy does not guarantee participation in the selection process.
If after review, we consider that your profile meets the requirements of the position, we will contact you to invite you to the next stage.

Benefits 🎁
Commission system.
Work from home (Remote).
Early Friday (Friday departure at 4:30 p.m.).
You have your birthday free or you can choose one that week.
Horizontal work structure.
Learning and training spaces.
Support for personal and professional growth.
Policies aimed at giving time to our collaborators.
24/7 telemedicine, psychological consultations, life and disability insurance and more!
We invite you to live the experience of being part of Envíame!
See you soon Explorer!
Much success!🎉

Wellness programs: Enviame offers or subsidizes mental and/or physical well-being programs.
Flexible hours: Flexible entry and exit, freedom to carry out personal or family procedures.
Spaces for internal talks: Enviame provides space for presentations or talks during work hours.
Computer: Send me a computer for your work.
Fitness programs: Enviame offers or subsidizes fitness and/or sports programs.
Casual Dress: Enviame does not require any dress code.
Free birthday: Your birthday is redeemable for a full day of vacation.