Job Description

At KSR Talent we are looking to fill the position of Reservations & Operations to work in an important company dedicated to the tourism sector.\nFunctions:\nRegister reservations, make purchases and reservations, manage urgent reservations, send requests to suppliers, verify confirmations and control status.\nSend final confirmations, coordinate details before the trip, validate schedules, passenger pick-up, restrictions, suitcases, rooming and special conditions.\nMonitor execution, send operational reminders, coordinate with guides, carriers, hotels and suppliers, detect early signs of friction. Take care of service standards.\nResolve operational incidents, manage last-minute changes, coordinate alternatives and communicate to the client with clarity, calm and resolution capacity.\nCollect feedback from clients, suppliers, guides and team; identify recurring failures; document learnings and raise alerts.\nAttend to WAT's active communication channels, mainly WhatsApp and email, ensuring an orderly, clear and timely first response.\nFeed information for supplier evaluation, Travel Guides, Travel Brief, sales materials, payments to suppliers and product improvements.\nRequirements:\nTechnician or University in careers linked to Hospitality, Tourism, Communications, Marketing, Translation, Public Relations or similar.\n3 years of general work experience proven, including at least 2 years in customer service roles, coordination, operations, reservations, reception, customer support or service management.\nUse of WhatsApp Business, websites in the tourism sector, basic use of AI, office at an intermediate level and outlook.\nBenefits:\nFixed salary according to the market.\nMYPE payroll.\nRemote modality.\nOpportunity to pursue a career path.",