Job Description

Tagline Business Solutions seeks to incorporate a person responsible for monitoring commercial opportunities already listed.

This position is NOT for cold selling or customer acquisition. You will work on prospects who have already requested information, maintained contact with our team and received a commercial proposal.

PURPOSE OF THE POSITION
Ensure that no business opportunity is lost due to lack of follow-up, maintaining constant contact with prospects, identifying the real status of each quote and coordinating the next step until a decision is made.

MAIN RESPONSIBILITIES
- Make follow-up calls to clients who have already received a quote.
- Consult the review and decision status of each proposal.
- Identify what is stopping hiring: management, budget, purchases, dates, supplier comparison or other factors.
- Determine when to contact the customer again and record the next action.
- Keep the CRM updated after each conversation.
- Follow up by phone and complement when appropriate via WhatsApp or email.
- Reactivate opportunities that have been without movement for several days.
- Detect opportunities with clear hiring intention.
- Escalate important negotiations, objections or accounts that require commercial intervention to the partner or senior closer.
- Keep the entire assigned portfolio up to date.

PROFILE WE ARE LOOKING FOR
- Comfort speaking on the phone for a good part of the day.
- Persistent without being invasive; knows the difference between insisting commercially and putting pressure on the client.
- Excellent verbal communication; knows how to listen and obtain specific information from the client.
- Organized and disciplined; meets follow-up dates without constant supervision.
- Ease of working with CRM and digital tools.
- Correct writing of WhatsApp messages and professional emails.

DESIRABLE EXPERIENCE
Commercial monitoring, B2B telephone sales, inside sales, commercial call center, business customer service, quote monitoring, commercial collections or business telephone management.
Experience in Occupational Safety and Health, Human Resources, Quality or our other services is not essential: Tagline provides the technical knowledge and specialized queries are referred to the corresponding team.

TRAINING
Administration, Marketing, Sales, Communication, Business or related careers. Experience, communication skills and commercial discipline will have greater weight than an academic degree.

DAY AND MODALITY
Part time, not in person (teleworking). Constant availability is required during the assigned day to make calls and immediately record the results in the CRM.

PERFORMANCE INDICATORS
Compliance with scheduled follow-ups; quotes without expired tracking; correct recording of calls and conversations; opportunities with next action and defined date; effective conversations; reactivated opportunities; opportunities escalated to the closer; businesses recovered or closed after follow-up.

REMUNERATION
Fixed part-time salary + variable component for commercial performance, related to monitoring compliance and the businesses that reach closure within the managed portfolio.

IMPORTANT
This position is not about waiting for messages from clients. We are looking for a proactive person who reviews their portfolio daily, picks up the phone and manages each opportunity until they clearly know: what the client is waiting for, who should decide, when they will make a decision and what the next step is.

If you are an organized, communicative, constant person and it comes naturally to you to make sales calls, we want to meet you.",