Job Description

The Comfandi Employment Management and Placement Agency, in alliance with a company in the IT sector, requires for its work team in the city of Cali a Customer Service Executive, a vacancy aimed at the population with disabilities.\nFUNCTIONS:\nAttend and resolve functional queries from clients related to commercial and financial processes through the use of the ERP system.\nAdvise clients on the generation and management of commercial and financial documents within the ERP.\nReceive, register, classify and manage requests, incidents and customer requirements through the different service channels.\nAnalyze and manage customer needs and requirements in a timely manner, carrying out the corresponding follow-up.\nGuide customers in the proper use of the ERP and strengthen their knowledge of the functional processes of the system.\nProvide accompaniment and support to facilitate the autonomy of customers and contribute to the reduction of recurring requests.\nRegister and keep updated the information related to the cases handled, in accordance with the procedures established by the organization.\nREQUIREMENTS:\nAcademic training: Technician or technologist in Accounting, Administration, Engineering or related areas.\nExperience: Minimum six (6) months of experience in positions related to commercial, financial processes, customer service or functional support of systems.\nBasic knowledge of commercial and/or financial processes.\nExperience or knowledge in ERP systems is desirable.\nVACANT CONDITIONS:\nType of contract: Indefinite term.\nSalary: Between $2,300,000 and $3,500,000, according to the candidate's experience and knowledge.\nHours: Monday to Friday, between 7:45 a.m. and 7:45 p.m. m. and 5:00 p.m. m.\nModality: Remote.\nJOB INCLUSION: This vacancy is aimed at people with disabilities, within the framework of the labor inclusion processes promoted by the company in alliance with the Comfandi Employment Management and Placement Agency. \nIMPORTANT: Comfandi and its allies do not request money for the achievement, allocation or participation in processes related to their job offers. If you suspect any fraud, report it to the email: ****************************@resguarda.com",