Job Description

Job Profile: Customer Service Executive\n. Position Objective\nProvide comprehensive support to users, resolving doubts, managing incidents and guaranteeing a positive experience with the brand to promote loyalty.\n\n. Requirements and Qualifications\nExperience: Desirable in call center or technical support.\nTechnical Skills:\nOffice parcel management \nFamiliarity with information registration systems\nHave a BBVA account\nHave computer equipment \n\n. Main Functions\nAnswer queries through various channels (phone, chat, email or social networks).\nManage and classify support tickets in the internal system.\nFollow up on orders, returns or billing clarifications.\nEscalate complex technical problems to the corresponding department.\nComply with key performance indicators (KPIs) such as:\nCSAT: Customer satisfaction index.\nFCR: First-time resolution contact.\nTMO: Average operation time.\n______________________________\n. What we offer:\n\nThere are two schedules that are scheduled every 15 days \n 8:00 am to 5:00 pm\n 11:00 am to 8:00 pm\nStatutory benefits\n1 day of rest per week scheduled \n9,480 pesos per month plus a bonus of up to 1,000\n\nTo start your process, send your CV by this means to the following number 55*79*15*22*95",