Job Description

1) Customer service and profiling

Address leads from social networks, expos, WhatsApp, website, references and campaigns.
* Quickly contact new prospects.
* Ask profiling questions to understand:
desired destination
type of wedding
number of guests
estimated budget
tentative date
type of ceremony
place of residence
urgency of decision
Detect if the prospect has real closing potential and commercial priority.

2) Commercial monitoring

* Provide an orderly follow-up to each lead by WhatsApp, call, email or video call.
* Maintain updated pipeline in CRM.
* Reactivate cold prospects.
* Confirm attendance to calls or appointments.
* Keep a clear log of progress, objections and next steps.

3) Proposals and quotes
* Prepare personalized destination wedding proposals.
* Present hotel options, locations, packages, benefits and differentials.
* Adjust proposals according to the client's budget and needs.
* Clearly explain costs, times, policies and hiring process.

4) Closing sales
Detect buying signals.
*Handle objections with a consultative approach.
*Request advance payment or signature to finalize closing.
*Convert leads into signed contracts and confirmed sales.
*Follow up until receipt of initial payment.

5) Generation of contracts and documentation
*Request data necessary for contract.
*Prepare or coordinate the preparation of contracts.
*Validate that the client's file is complete.
*Ensure that payments, documents and authorizations are correctly integrated.

6) Participation in face-to-face events

Attendance at expos, fairs, activations and commercial events in different cities.
* Represent the brand professionally.
* Capture qualified prospects.
* Provide post-event follow-up to generated leads.
* Convert prospects into confirmed weddings through consultative, warm and strategic attention, accompanying each couple from the first contact to the commercial closing, ensuring timely follow-up, personalized proposals, document management and excellent sales experience.

Experience

* Experience in consultative sales, preferably in weddings, tourism, hospitality, events or premium services.
* Experience in digital lead tracking.
* Experience in high value closings is desirable.
* Experience using CRM is desirable.

Key skills

* Excellent verbal and written communication.
* Empathy and warm treatment.
* High organization.
* Constant monitoring capacity.
* Ability to sell without being invasive.
* Negotiation and handling of objections.
* Sense of urgency.
* Self-management.
* Flexible schedule availability.
* Ease of working towards goals.
* Personal skills
* Proactivity.
* Responsibility.
* Professional presentation.
* Emotional intelligence.
* Focus on results.
* Attention to detail.
* Ability to work non-traditional hours.
* Tolerance to commercial rejection.

Work scheme

*Free schedule with operational availability at key times:
morning - afternoon
evening-night

Saturdays at 7:00 pm when a meeting with couples is required

Availability to serve prospects at non-ideal hours, since many couples work during the week and can only respond outside the office.

Availability to attend expos and in-person events inside and outside the city.

Modality

Remote with in-person assistance at events, meetings or expos.",