Job Description

For an important company in the telecommunications sector, we are looking for a Back Office Customer Service and Claims Executive.\nFunctions:\nManage and resolve highly complex customer requirements.\nAnalyze and follow up on cases until their resolution.\nCoordinate with internal areas to ensure timely attention.\nRecord the procedures carried out in corporate systems.\nComply with established procedures and service levels.\nAmong other functions inherent to the position.\nRequirements:\nComplete secondary education. Technical or professional training in Administration, Customer Service or related careers is desirable.\nExperience in customer service and requirements management in Back Office or Customer Service areas.\nIntermediate level use of Excel.\nKnowledge of customer service processes, claims management and compliance with service levels (SLA).\nConditions:\nContract type: by replacement\n100% remote mode.\nDay from Monday to Friday, from 09:00 a.m. to 6:00 p.m.\nIncome: $645,000 liquid approx.",