Job Description

At TRANSVIP, a recognized passenger and cargo transportation company with more than 20 years of experience in management, fleet administration, reservation system, traffic and implementation of technology in our operational processes, we are looking for a Contact Center Executive. \n\nObjective of the position: Carry out tasks related to sales and customer service, ensuring the level of attention and satisfaction of internal and external customers, contributing to the fulfillment of the company's objectives. Specialized in Attention to Individual and Corporate clients of the Passenger and Cargo business units.\nFunctions:\nAdvice to clients on issues related to: queries and requirements regarding transportation services, rates, mobile location, reservation status, complaints, returns and promotions. In addition to supporting internal areas in procedures such as modifying and canceling trips.\nCarry out the sale of transportation services through the different systems that the company has for this, received by telephone calls, email or chat. Promote the available self-management systems such as: Website and App, applying sales strategies in order to meet the commercial objectives and goals of the organization.\nAnswer and manage telephone calls, respond to emails and/or chat from Private Clients, Agreement Clients, Suppliers and Internal Clients. delivering a timely response and according to the established quality protocols, in order to positively impact the channel's satisfaction indicators.\n\nRequirements:\nHave experience in the Contact Center area.\nAvailability to work rotating shifts (morning, afternoon and night).\nAvailability to work remotely.",