Job Description

At TRANSVIP, a recognized passenger and cargo transportation company with more than 20 years of experience in management, fleet administration, reservation system, traffic and implementation of technology in our operational processes, we are looking for a Contact Center Executive.

Objective of the position: Perform tasks related to sales and customer service, ensuring the level of attention and satisfaction of internal and external customers, contributing to the fulfillment of the company's objectives. Specialized in Customer Service for Individual and Corporate clients of the Passenger and Cargo business units.
Features:
Advice to clients on issues related to: queries and requirements about transportation services, rates, mobile location, reservation status, complaints, returns and promotions. In addition to supporting internal areas in procedures such as trip modification and cancellation.
Carry out the sale of transportation services through the different systems that the company has for this, received by telephone calls, email or chat. Promote the available self-management systems such as: Website and App, applying sales strategies in order to meet the commercial objectives and goals of the organization.
Answer and manage telephone calls, respond to emails and/or chat from Private Clients, Agreement Clients, Suppliers and Internal Clients. delivering a timely response and according to established quality protocols, in order to positively impact the channel's satisfaction indicators.

Requirements:
Have experience in the Contact Center area.
Availability to work rotating shifts (morning, afternoon and night).
Availability to work remotely.",