Job Description

FEMSA Salud SpA which is part of Femsa Salud that operates in four Latin American countries (Chile, Colombia, Ecuador and Mexico). Our experience in the Pharmaceutical sector allows us to fulfill our main objective: to satisfy the health, beauty and personal care needs of consumers in a comprehensive manner, also operating laboratories, companies in the logistics and financial sector, among others. \nAt FEMSA Salud we are looking for a Back Office Executive who will be responsible for providing operational support to premises and Call Center equipment with the appropriate protocol and complying with the guidelines established by their employer.\nSome functions associated with the position:\nAttend to queries and/or complaints from customers who purchased either through the Call Center, e-Commerce, stores or any of our digital platforms\nConstantly monitor that queries and/or complaints remain solved within the times established by your employer. \nUse the protocol previously established and communicated by your employer.\nAmong other functions of the position\nWe will match if you have:\nProfessional technical degree such as Business Administration or similar\nFrom 2 years of experience in similar positions (after sales, call center or similar)\nUsage of Office tools\nKnowledge and use of Outlook\nExcel intermediate level (desirable)\nKnowledge in managing digital purchases.\nAvailability to work in rotating shifts 100% teleworking.\nImportant considerations\nShifts: Rotating nature from Monday to Sunday including holidays.\nModality: 100% teleworking.\nWe are moved by our purpose which is to improve people's lives and health and we work every day to create spaces where our people can develop, grow and feel included. \nAt FEMSA Salud SpA we are TOP Employers! and we are certified in NCh3262: Gender Equality and Reconciliation of Work, Family and Personal Life.\nPosition open to Labor Inclusion Law 21,015, if you need any adjustment for the job interview, please let us know.\nSelect FEMSA Salud SpA, which provides Recruitment and Selection services of people to its client companies.",