Job Description

Monitoring and Operational Support Executive\nAt TeamWork, a consulting firm specialized in people management and talent attraction, we are looking for a Monitoring and Operational Support Executive to join an important company in the distribution and logistics sector.\nIf you have experience in customer service, operational coordination or call center, and are motivated to perform in a dynamic environment where each management directly impacts the continuity of the service, this can be an excellent opportunity for your professional development.\nWhat do we offer?\nApproximate net income of $900,000 (includes variable bonuses and bonus per shift).\nRotating shift system:\nShift A: Monday to Wednesday from 08:00 to 16:30 hrs.; Thursday and Friday from 8:00 a.m. to 4:00 p.m.; Saturday from 9:00 a.m. to 3:30 p.m.\nShift B: Monday and Tuesday from 2:00 p.m. to 10:00 p.m.; Wednesday to Friday from 1:30 p.m. to 10:00 p.m.; Saturday from 2:00 p.m. to 8:30 p.m.\nJob stability and learning opportunities in a highly demanding operation.\nPreference for candidates with residence in nearby communities.\nMission of the position\nMonitor and coordinate distribution routes in real time, maintaining permanent communication with carriers and different internal areas to ensure operational continuity, timely attention and an excellent service experience.\nMain functions\nMonitor distribution routes in real time.\nCoordinate communication between carriers and internal areas.\nManage operational contingencies such as accidents, theft, panne or incidents on the route.\nConsolidate and send daily information on dispatches and assignment of carriers.\nConfirm priority orders and support the reduction of rejections in deliveries.\nValidate bank transfers and support rendition management.\nPrepare and send returns reports and other reports operational.\nMaintain permanent contact through phone calls, WhatsApp and email.\nWhat are we looking for?\nAt least 1 year of experience in call center, customer service or operational coordination.\nCommunication, organization and problem-solving skills.\nAbility to work under pressure and manage multiple requirements simultaneously.\nManagement of digital tools and willingness to work with rotating shifts.\nAre you interested in being part of a team committed to operational excellence? Apply with us and take the next step in your professional development!\nAt TeamWork we promote labor inclusion. This offer is framed in Law No. 21,015, which encourages the inclusion of people with disabilities in the world of work.",