Job Description

About Bankful
Bankful is a fintech company specialized in payment processing and payment solutions for eCommerce.
We help online businesses of all sizes accept payments securely and simply, allowing them to focus on growth.
Our platform integrates with leading eCommerce solutions such as Shopify, Wix, WooCommerce, BigCommerce, among others, giving businesses the flexibility to connect their stores with payment options adapted to their needs. From card processing to subscriptions and anti-fraud tools, we develop solutions designed to make online payments simple, reliable and scalable.
At Bankful we are committed to innovation, technology and customer success. Being part of the team means joining a company that is driving the future of digital commerce.
Exclusive Requirements
Experience in Customer Service and Commercial Support:
Minimum 1–2 years of combined experience in customer service, business support, or direct customer contact roles.
Technical and Software Knowledge:
Management of Google Suite, Google Chrome, CRMs and productivity tools. Ability to learn new platforms quickly.
Familiarity with AI:
Previous use of artificial intelligence tools such as ChatGPT or Gemini for productivity, communication or operational efficiency.
Professional Workspace:
A dedicated and quiet work environment, high-speed internet and your own computer suitable for daily work and calls.
Advanced English:
Excellent level of spoken and written English to collaborate daily with teams and clients in the United States. Minimum level required: C1.
Communication Skills:
Ability to communicate clearly, professionally and confidently.
Organizational Skills:
Detail-oriented person, with excellent follow-up, capable of managing multiple tasks and simultaneous requests.
Time Compatibility:
Availability to work a schedule aligned with the Pacific time zone (United States) or with flexibility to overlap workdays.
Remote or Hybrid Experience:
Previous experience working remotely will be valued.

Role Description
The Sales Support Executive plays a key role in helping the sales team advance the sales processes. We are looking for someone very organized, detail-oriented, proactive and with excellent communication in English, who enjoys working with technology and AI tools.
While experience is a plus, this is an entry-level role with room for growth. Our aim is to find the right person to train and develop within the role.

Main Responsibilities
Support the sales team with documentation and administrative tasks related to new agreements and client onboarding.

Prepare, review and process documents and contracts.

Maintain accurate data and opportunity tracking within our CRM (Atlas).

Assist in pipeline management, ensuring the progress of deals and compliance with deadlines.

Coordinate between internal teams (sales, risk, operations) to ensure fluid processes.

Respond to internal requests and collaborate with communications to businesses when necessary.

Create and maintain records, reports and follow-ups to give visibility to leadership.

Learn and use technological and AI-driven tools to improve efficiency.

This is a great role for someone starting their career and looking to gain experience in business support within the fintech world.

Working Hours
Full-time position. Applicants must commit to the following schedule (aligned with California):
Monday to Thursday: 7:00 AM – 4:30 PM (PST)
Friday: 7:00 AM – 2:00 PM (PST)
Buenos Aires time equivalent (GMT-3):
winter
Mon–Thu: 11:00 AM – 8:30 PM

Friday: 11:00 AM – 6:00 PM

Summer:
Mon–Thu: 12:00 PM – 9:30 PM

Friday: 12:00 PM – 7:00 PM

If you cannot complete this schedule, please do not apply.
We cannot accommodate study schedules, other jobs, or partial availability.

Compensation
USD 1,000 per month (independent contract).

What we offer
Opportunity to join a rapidly growing fintech.

Exposure to working with international teams and operations.

Training and support of a collaborative team.

Real growth possibilities within Bankful.
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