Job Description

About the Role
Employee Services Representative
Job LocationsCA-ON-Waterloo | CA-ON-Kitchener
ID2026-5293
Category
Corporate Services
Position Type
Full-Time
Overview
We are currently looking for someone to join our team in the role of
Employee Services Representative.
This position is based out of our corporate office located in the Kitchener - Waterloo region, with
hybrid
remote
working options available.
The Employee Services Representative will perform administrative functions supporting the employee lifecycle. They will enhance the employee experience by responding to inquiries or concerns received via telephone, or email ensuring timely customer service.
This is a full-time position based out of our Waterloo Corporate office.
What We Offer
In addition to a competitive, your future colleagues want to tell you that you’ll enjoy…
“supportive management and leadership”
“working within a knowledgeable and collaborative team”
“working within a learning environment and having an opportunity to gain skills”
“working for a company that provides essential health care and positively impacts that lives of so many Ontarian’s”
This position offers a competitive compensation range. The salary range is
$40,000 to $50,000
, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
What The Role Involves
Being the point person for our employee facing departments (HR/Payroll/Benefits, etc.)
Partnering with the Benefits, Payroll, HR, LR, Learning & Development, Recruitment and OH&S specialists as required to support a positive employee experience.
Performing customer service functions such as responding to employee inquiries and escalating as required.
Managing the Employee Service Center mailboxes and phone lines, ensuring timely responses, and information is communicated to appropriate parties.
Processing HRIS transactions inclusive of new hire set up, transfers, promotions and processing employee changes.
Support and train employees on self service functions within the HRIS, providing copies of documents as needed such as employment verification letters, copy of paystubs, T4s, T2200s etc.
Entering, updating and maintaining accurate employee records in the HRIS system throughout the employee lifecycle, attaching employee documentation and paperwork to their profile.
Maintains employee files.
Maintaining familiarity with all company policies, collective agreements, procedures and related legislation in order to assist with general interpretation.
Coordinating employment file requests with appropriate HR Business Partner.
Support courier and Canada Post mailouts to staff.
Performs other duties as required.
What You Bring
University Degree or College diploma in Business, Human Resources or a related field
Minimum Three (3) years’ experience in an administrative/coordinator capacity
Demonstrated customer service and critical thinking experience required
Effective communication skills with individuals at all levels of the organization
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Able to work efficiently as a part of a team as well as independently
Computer literacy, including effective working skills of MS Office required
Experience with HRIS administration considered an asset
Ability to work in a fast paced and high-volume environment
A clear background check