Job Description

Position Objective:
Responsible for educating the patient in order to empower them against their disease, medication and/or device use. This education can occur at home, at the patient's care institution, or virtually. Additionally, guide you in the health system so you can obtain your medication or application in a timely manner. Responsible for executing the specific activities of the Patient Support Program, guaranteeing support, guidance in access processes, barrier management and education for patients enrolled in the program; providing you with the services and assistance stipulated in the service cycles of each assigned program. Be a link between doctors, patients and the Laboratory Patient Support Program. Provide feedback to doctors about their patients

Features:
-\ Be up to date with the regulations of the legislation of the country to which they apply for the exercise of their profession.
-\ Execute, control and apply corrective measures of activities in the service cycle of the Patient Support and Education Programs, aimed at users of pharmaceutical products marketed by the pharmaceutical company client of LMT Conexus Group.
-\ Control access and management of referred patients through the patient support program that has been designed by the pharmaceutical company, a client of LMT Conexus Group.
-\ Ensure compliance with the principles, duties and obligations established by LMT Conexus Group for patient care and medical visits, as well as the adoption of indicators and standards to establish the expected quality parameters in their care processes.
-\ Guarantee coverage of patient support and education services, through its professional services.
-\ Ensure that work equipment is kept safe and in good use for the development of operational tasks. Likewise, that the inventory of educational materials and kits for patients be kept safe, when applicable.
-\  Ensure the correct use of the software, a platform used for the registration and management of all activities related to comprehensive patient care.
-\ Monitor the established indicators and report in the media provided for this.
-\ Bring concerns of doctors and patients to the Zonal Leader. Provide periodic follow-up through contacts (incoming calls, outgoing calls, emails, visits, messages, etc.) to patients and/or caregivers regarding their treatment in accordance with the guidelines of the Patient Support Program.
-\ Accompany and supervise the application of treatment for patients.
-\ Conduct educational and follow-up visits to meet specific patient needs, for example, enrollment, follow-up, monitoring, application assistance, treatment and pathology education, etc.
-\ Provide information on the administrative procedures for access to the pharmaceutical company's medicine according to the flow established by country, always complying with the legislation that applies to each market.
-\ Report each Identified Adverse Event and/or Technical Complaint on time. Interact with different stakeholders, focused on education about the pathology and raising awareness of the importance of its treatment.
-\ Enroll patients in the Program with the registration of the corresponding documents, ensuring their correct custody process.
-\ Advise patients about the benefits of the Program, providing permanent support, according to each service cycle.
-\ Educate the Patient and family in the established contents and with the material authorized by each program.
-\ Make visits to doctors and provide them with feedback on the status of their patients.
-\ Make visits to doctors to present the services and benefits of the program to patients, doctors defined in conjunction with the pharmaceutical company.
-\ Resolve consultations with doctors; related to the Patient Program, otherwise, inform the Zonal Leader to escalate the query or redirect to the correct person.

Essential Requirements:
-\ Professional Nurse
-\ 2 years of experience in a Patient Support Program.
-\ Solid knowledge of the Colombian health system
-\ Experience in medical visits.
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