Job Description

About Influx\nInflux delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the yearincluding holidays.\nWe are currently looking for Customer Support Agents in Argentina with BPO experience to join our growing remote team.\n\nAbout the Role\nWere seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers.\nIn this role, youll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience.\nWhat Youll Do\nHandle high-volume customer inquiries via calls, email, and chat.\nMeet performance metrics (Call Handling, CSAT, QA, etc.).\nSimplify complex information into clear, easy-to-understand responses.\nInvestigate issues thoroughly and provide effective solutions.\nCollaborate with relevant teams for problem-solving.\nAccurately document interactions in ticketing systems.\nWork independently while maintaining quality and responsiveness.\nWhat Were Looking For\nMust be based in Argentina.\nB2 English level or higher (written & spoken).\nPrevious BPO/customer support experience in similar roles and/or scope of work.\nStrong analytical and critical thinking skills.\nExcellent written communication\nSolution-oriented and self-driven.\nExperience with tools like Zendesk, Gorgias, or Salesforce is a plus.\nComfortable working remotely.\nAvailable to start soon.\nWhat We Offer\n100% remote work\nCollaborative and supportive global environment.\nExposure to international clients.\nOpportunities for growth and development.\nIdeal Work Setup\nSystem: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)\nRAM: Minimum 8GB\nProcessor: Intel Core i5 or higher\nInternet: 4050 Mbps (download), 30 Mbps (upload)\nEquipment: Wired headset\nEnvironment: Quiet, distraction-free workspace\nIMPORTANT NOTES!\nInflux never asks candidates to make any payment throughout the entire recruitment process.\nSuccessful candidates will be contacted only through email ending with @influx.com.",