Job Description

We are looking for a responsible, communicative and results-oriented person to be part of our Collections team. If you are easy to communicate with clients, negotiate and work towards objectives, this opportunity may be for you.

Features:
Contact customers with overdue payments through phone calls.
Communicate with clients and follow up through chats and digital channels.
Manage and monitor delinquent accounts.
Negotiate agreements and payment plans.
Advise clients to find solutions and regularize their payments.
Record and update the procedures carried out in the CRM system.
Meet the objectives and indicators of the Collection area.
Follow established company policies, procedures and scripts.

Requirements:
Previous experience in collections, call center, customer service or collections, preferably.
Good communication and negotiation skills.
Orientation to results and fulfillment of objectives.
Ability to work with calls and chats.
Basic use of computers and digital tools.
Responsibility, organization and punctuality.
Ability to work under pressure and maintain professional communication with clients.

We offer:
Competitive salary and bonuses for results.
Paid initial training.
Professional growth possibilities.
Good work environment and work team.
Remote work mode.

Hours: 02:00 a.m. m. to 11:00 a.m. m., Ecuador time.",