Job Description

Customer Service Specialist with Marketing Experience\n\nGeneral Information\nLocation: Colombia\nCOL Hours: Monday to Friday 4:00 a.m. 2:00 p.m.\nRequired languages: Spanish and advanced English (B2+ or higher)\nExperience level: Junior (13 years)\n\n Purpose of the Role\nProvide support and guidance to clients to ensure the optimal use of the service and the fulfillment of their objectives, coordinating with the internal team to optimize campaigns and improve the client experience.\n\n Responsibilities\nOnboarding and training of clients on the platform.\nAnalysis and optimization of campaigns in Meta.\nMonitoring and continuous support to customers.\nCommunication of incidents or improvements to the product team.\nGuarantee customer satisfaction and retention.\n\n Requirements\n\nExperience: 1 to 3 years of experience in Customer Success is required, as well as experience in Marketing.\nLanguages: Spanish and advanced English (B2+ or higher).\nTechnical knowledge: Meta Business Manager, Google Ads, TikTok Ads, Notion.\nSkills: Digital marketing, effective communication, customer orientation, organization, proactivity, problem solving and confidentiality.\n\n Ideal Profile\nProactive and initiative.\nProven experience in account growth and campaign optimization.\nComfortable with structured onboarding processes.\nTeamwork and focus on continuous improvement.",