Job Description

Job Description
Position is aimed at providing assistance to clients by phone, email and chat, helping to resolve incidents and doubts related to the use of the platform and the user account.
Responsibilities:
Troubleshoot technical and account-related issues.
Guide users through the features and functionalities of the platform.
Ensure a customer experience in every interaction.
Collect customer feedback to support service improvements.
Requirements:
Fluent French and English (level C1/C2).
Experience in customer service is a plus.
Communication and problem solving skills.
Ability to work in a fast-paced digital environment.
Customer-centric mindset.

Salary to receive
€920 - €1,900 / month