Job Description

Guarantee attention to all service requests (Incidents and Requirements) that the different areas of the company require through the communication channels implemented for user service (Phone, Chat, Self-Management Portal, Email), maintaining a high degree of customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Handle 100% of the tickets entered daily
• Comply with the SLA'S established for the different services in the catalog.
• Comply with established documentation and registration procedures
• Meet a minimum of 90% end user satisfaction
• Document resolution in incident response based on knowledge.

EDUCATION & EXPERIENCE:
• Knowledge of Computer Hardware and Software, Knowledge of MS/AD, Basic knowledge of networks.
• Customer service, management of computer equipment (Computers, printers, Scanners, etc.), Follow processes, Windows Operating Systems (7, 10, 11), MS/O365
• Technical Support, Customer Service, Remote attention to requests for IT technical services.
• In remote support positions for IT users (Service Desk / Help Desk / Call Center)
• Have 2 years of experience in similar positions.

100% remote work.
Availability to work rotating shifts is required, including weekends, with one day off per week.",