Job Description

We solve real problems, with judgment and with AI — not with a script.

About Uvicuo
Uvicuo is the fintech in Mexico for transportation and logistics companies: corporate cards, expense control, automatic billing and corporate banking. We serve thousands of operators throughout the country and we have just closed a significant investment round, we are undergoing accelerated expansion.

About the position
Operator support at Uvicuo is not a scripted call center: it is the area that decides whether a user trusts the platform. We solve problems, we don't just close tickets. When something fails; a card rejection, a missing receipt, blocked access, we need someone who understands the problem and resolves it quickly and judiciously. We are a company passionate about AI, and we really use it. You're not going to inherit a manual here — you're going to write it.

What are you going to do
Here you don't come to close tickets, you come to own the problems until they are really resolved:
- Resolve payment acceptance problems and transactions that do not go as they should. You own the case until the end.
- Manage and follow up on errors with businesses, from first contact to closure.
- Investigate errors, communicate and direct each case to the corresponding team, you are the bridge between the client and all Uvicuo teams.
- Detect patterns to find gaps in processes, equipment and systems — not just close today's case.
You never leave a conversation open without following up.

Who are we looking for?
We do not ask for certifications. It can come from accounting, operations, customer service, administration, the origin does not matter. We are looking for someone who:
- See support as the flow through which everything that happens to the customer enters, without closing the ticket without knowing where the problem had to go.
- Talk to people naturally and build trust.
- You are really interested in AI: you use it, you like it, or you want to learn it.
- Get frustrated with a slow process and seek to solve it at its roots.
- Don't be embarrassed to say \"I don't know\", but come up with what you tried before.

Plus (not required): AI beyond conversational, experience in customer service in apps or online purchases (fintech/payments), request management tools, or knowledge of transportation/logistics.

Our DNA
Extreme Sense of Ownership, Radical Transparency, Winning Mind, Smart Work, Passion and Resilience.

What we offer
Real impact from day one, direct contact with leadership. Autonomy: this role has no manual, you build it. Projection: in 12 months you can be a technical reference in the area. Legal benefits: social security, bonus, vacations and vacation bonus. Small and ambitious team. We give you the tools you need and we push you to build systems and optimize processes.
",