Job Description

Job Description
We are looking for a Technical Support Specialist to offer assistance to customers and partners using solutions based on the WhatsApp Business API. The selected person will resolve technical incidents, collaborate with internal teams and act as a liaison between clients and Meta, providing high-quality support in a technological and dynamic environment.
Responsibilities:
Provide technical support to clients through tickets, chat, email and online meetings.
Collaborate with second level support teams to analyze incidents and implement effective solutions.
Diagnose and resolve issues related to the WhatsApp Business API and other associated services.
Advise clients and partners on the operation of the WhatsApp Business ecosystem.
Maintain communication with WhatsApp/Meta representatives to manage incidents and technical queries.
Work closely with commercial and customer onboarding teams in Latin America to ensure an efficient support experience.
Requirements:
Between 3 and 4 years of experience in technical support or technical customer service.
Degree in Computer Science, Technology, Science or a related field.
Experience with web technologies such as HTML, CSS, JavaScript, and API development or consumption.
Working knowledge of REST APIs and Webhooks.
English level C1 or higher and command of a second language.
Analytical ability to identify and resolve technical problems in a structured way.
Ability to manage multiple tasks and priorities while maintaining a level of quality.
It will be valued:
Experience with WhatsApp Business API or Meta Graph API.
Knowledge of SQL, JavaScript, Python or React.
Experience with monitoring and observability tools such as Grafana or similar.
Experience in team management.

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