Job Description

Job Description
We are looking for a person to join the customer service team, responsible for managing calls and potential customers, ensuring clear and effective communication.
Responsibilities:
Handle incoming calls and other means of contact in a timely manner, building trust and empathy with potential clients through clear and professional communication.
Manage and track leads in the case management system, including unassigned or unanswered leads, according to department schedules.
Evaluate each potential client's situation and clearly present the best course of action and legal strategies available.
Accurately and completely enter and maintain client information in the case management system, ensuring complete questionnaires and detailed incident notes.
Follow up on required documentation and ensure a smooth transition for new clients.
Requirements:
Minimum 1 year of experience in customer service through calls.
Advanced level of English (oral and written).
6 months of experience handling calls.
Experience as an Intake Specialist or managing leads.
Attention to detail.

Salary to receive
To agree