Job Description

Job Description
The position involves providing exceptional customer service, ensuring customer satisfaction and ensuring all interactions are handled professionally and efficiently. The objective is to maintain high quality standards in service and contribute to the success of the team and the company.
Responsibilities:
Provide customer service by promptly addressing inquiries, resolving issues efficiently and ensuring overall satisfaction.
Investigate and provide accurate and timely responses to inquiries that come through phone, email and live chat support channels.
Navigate internal and external documentation and resources to provide first-class service.
Identify and escalate priority or unresolved issues to appropriate internal teams.
Direct calls to appropriate resources when necessary and document all customer interaction information in accordance with standard operating procedures.
Identify, troubleshoot, and communicate emerging trends and patterns in resolved problems.
Strive for a high level of customer satisfaction and experience and ensure all calls are handled professionally according to quality guidelines established by the customer.
Adhere to established protocols, KPIs, guidelines and company policies to ensure consistent and standardized delivery of customer service.
Foster a collaborative work environment by interacting with team members, supervisors, and other departments to solve problems, share knowledge, and contribute to a positive atmosphere.
Participate in all required internal and external training and seminars.
Know, understand and comply with TaskUs policies and procedures.
Requirements:
Fluent in Romanian, both written and spoken.
Computer knowledge and mastery of Windows and Apple operating systems, Microsoft Office and Google applications.
Problem solving and critical thinking skills.
Excellent communication skills, written and oral.
Adaptability and flexibility, with the ability to work with changes in processes and information.
Empathy with customers and ability to maintain a customer-centric approach.
Ability to work as a team and participate in department initiatives, provide feedback, promote collaborative solutions, and support colleagues and other departments.
Willingness to receive feedback, eager to learn and show improvements.
Ability to remain resilient, calm and professional when dealing with challenging situations.
Adaptability to a dynamically changing business.
Reliability and integrity in the performance of duties.
Resourcefulness, great attention to detail, and ability to multitask.

Salary to receive
To agree