Job Description

Job Description
Looking for an individual to support, interact and lead the community and volunteer members as well as the teams in chat, forums and through support channels. The individual will contribute ideas and initiatives to community management and product development, developing strategies to increase community satisfaction and strengthen member retention. In addition, you will act as the voice of the community and a bridge for product development, and will organize events, community campaigns and meetings.
Responsibilities:
Support, interact and lead the community, volunteer members and teams in chat, forums and through support channels.
Contribute ideas and initiatives to community management and product development.
Develop and implement strategies to increase community satisfaction and strengthen member retention.
Act as the voice of the community and a bridge for product development.
Organize events, community campaigns and meetings.
Requirements:
Communication skills, German at native level and confident spelling and grammar, additional language skills are a plus.
Socially skilled, empathetic and able to understand and relate to other people.
Healthy level of resilience, remains calm in challenging situations or during conflicts.
Experience in community management or in support, leadership and moderation of communities or face-to-face groups.
Ability to work independently, structured and goal-oriented, proactively contributes ideas and perspectives to the team.
Flexibility to occasionally attend meetings in the evenings or on weekends.
Open and friendly character and empathetic nature, considered an asset to the team.

Salary to receive
To agree