Job Description

ANCABE (National Scholarship Training Association) together with a financial technology company focused on accelerating financial inclusion through innovative solutions, allowing businesses in more than 15 countries to manage the credit life cycle, are looking for students of Systems Engineering, Bachelor's Degree in Computer Science, Information Technology

Customer Service Intern

Requirements:
Systems Engineering student, Bachelor's degree in Computer Science, Information Technology or similar
Proof of tax situation (RFC)
Have Optional Insurance
English B2
Hours: Monday to Friday from 9:00 am to 3:00 pm, Modality (home office)

Activities:
Attention and monitoring of user complaints
Listening and analyzing call recordings
Case investigation and conclusions
Proposal of solutions and response to the user
Support in reports and metrics of the area
First and second level technical support for Latin American clients.
Quality Assurance Tests.
Knowledge of APIs.
Technical training for clients.

Benefits
Scholarship $5,300 gross per month
12 month program (based on performance)
Discounts and benefits in establishments
Support for release of school procedures (according to your university)
Constant training

Location: Shakespeare, Anzures, Miguel Hidalgo, 11590 Mexico City, CDMX

If you have the requirements and are interested in acquiring experience and developing in a company, APPLY",