Job Description

We are looking for an Account Executive responsible for managing the relationship with the agency's clients, coordinating internal projects and guaranteeing compliance with the strategic objectives of each brand.
The person in this position will be the link between the client and the creative team, ensuring clear communication, the correct execution of projects and monitoring results. You must have organizational, communication, strategic thinking and customer orientation skills.
Responsibilities
Customer relationship management
Maintain constant communication with clients to guarantee a close and effective relationship.
Understand the needs, expectations and objectives of each brand.
Generate trust and strengthen customer loyalty.
Manage difficult situations, concerns or complaints in a professional manner.
Send content for client approval.
Hold content approval meetings.
Manage the agenda of sessions with clients (dates and times).
Coordinate and specify content or work sessions with clients.
Hold follow-up meetings to ensure compliance with objectives.
Prepare and send delivery minutes with pending and progress of the process.
Internal project coordination
Translate client needs to the creative and operational team.
Coordinate the work of designers, copywriters, digital advertising and audiovisual equipment.
Ensure that deliverables meet the times and quality standards established by the agency.
Manage modifications or changes requested by the client with the creative team.
Strategic planning
Detect growth opportunities for managed brands.
Propose improvements in internal processes and client strategy.
Align marketing actions with the client's business objectives.
Results Tracking
Analyze metrics and KPIs of the implemented strategies.
Prepare and present clear and structured results reports.
Send periodic performance reports to clients.
Administrative and operational management
Monitor schedules and task compliance.
Validate deliverables with clients before publication or implementation.
Control the scope of the contracted service.
Review and approve content grids in terms of spelling, aesthetics, grammar and coherence.
Participate in weekly operational meetings with the internal team to monitor projects.
Upselling and account growth
Detect new needs in current clients.
Propose additional services that add value to the brand.
Contribute to the growth and increase in the value of each account.
Initial process with the client
Carry out the splicing of administrative documents with new clients.
Send work minutes and operational structures for the development of projects.
Requirements
Professional in marketing, advertising, social communication, administration or related areas.
Experience in account management or digital marketing projects.
Knowledge of content strategies and social networks.
Experience coordinating creative teams.
Management of project management tools and digital metrics.",