Job Description

DescriptionIn E-registration, revenue is not just a number, it is a reflection of the impact and value we generate in each Christian organization that trusts our platform to hold their events. We are looking for someone to lead the company's entire revenue journey, from demand generation to account expansion, connecting the Commercial and Customer Success areas, that is, Acquisition, Retention and Expansion around a unified strategy and focusing on the best experience for customers. You will be the person responsible for building revenue predictability, reducing churn, maximizing the value of active customers and ensuring that each stage of the funnel operates with efficiency and clarity of results. Responsibilities and dutiesResponsibilitiesLead the Commercial areas (Pre-Sales and Inbound Sales and Outbound Sales/Field Sales) and Customer SuccessMonitor, manage and evolve the main revenue indicators: MRR, ARR, new sales, conversion rate, churn, NRR, upsell and cross-sellEvolve the company's revenue playbook, integrating all fronts under a full-funnel visionEnsure alignment between areas to reduce friction in the customer journey and increase the rate of account expansionWork in collaboration with Product and Marketing to align positioning, value proposition and go-to-market strategyStructure revenue forecasting and reporting processes for leadershipIdentify upsell and cross-sell opportunities within the active customer baseDevelop and structure the referral program and partnership channels as complementary revenue generation leversDevelop and retain talent in the teams under your responsibilityDefine quarterly tactical OKRs focused on contribute to the company's strategic objective.Requirements and qualificationsSolid experience in revenue management in SaaS companies, leading multiple areas of the revenue stackMastery of recurring revenue metrics: MRR, ARR, NRR, churn, LTV, CAC and expansion rateExperience with structuring growth-oriented commercial and CS processesAbility to connect strategy and execution, with real proximity to the teamExperience with implementation and structured management with CRM: pipeline management, goals and monitoring of the customer journey, preferably HubSpotAnalytical profile, with ease in building dashboards, interpreting data and making decisions based on evidenceClear communication and ability to influence teams and leadershipPlease mention the word **IMAGINATIVE** and tag RMTM2LjI0My44OS4yMzE= when applying to show you read the job post completely (#RMTM2LjI0My44OS4yMzE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.