Job Description

Job Description
Looking for a manager for Spanish and Italian accounts in Europe. The candidate will be responsible for driving customer satisfaction and growth, building strong relationships, and helping users get the most out of Synthesia's AI video platform.
This role is suitable for an energetic, motivated and customer-oriented individual who wants to develop in a fast-growing software company and participate in the transformation of enterprise video communication.
Responsibilities:
Educate clients on new ways to create video content.
Work with the sales team to create a consistent onboarding experience for new users.
Participate in technical and business-level conversations at multiple levels of the organization, including management.
Onboard new clients and build key relationships in the first months.
Perform video editing using the Synthesia platform.
Ensure retention and growth of business customers.
Ensure clients understand ROI and value, proactively looking for risks and opportunities.
Requirements:
Customer-facing experience in customer success management, customer service, account management, technical account management, implementation or similar roles, ideally in B2B SaaS.
Track record of risk management, forecasting and identifying growth opportunities.
Ability to establish an advisory relationship with clients, generating value from products and services.
Coordination and leadership skills to work with high-level stakeholders.
Fluent in Spanish, Italian and English.

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