Job Description

Job Description
You will train clientele in a new way to create video content and work collaboratively with the sales team to create a consistent onboarding experience for new users.
You will be able to participate in technical and business conversations at multiple levels of the organization, including management.
It is a suitable opportunity for an individual who wants to boost their career in a fast-growing software company.
Responsibilities:
Manage customer service in areas such as customer service, account management, technical account management, implementation or similar, ideally in B2B SaaS environments.
Manage a client portfolio along with their KPIs.
Identify risks, make forecasts and detect growth opportunities.
Establish a relationship of trust with customers, generating value from the company's products and services.
Successfully onboard new clients and build key relationships during the first few months and beyond.
Coordinate periodic follow-up meetings with clients, with clear results about their status and the opportunities detected, with the assistance of managers.
Perform basic video editing using the Synthesia platform.
Ensure clientele understand return on investment and value by proactively looking for risks and opportunities.
Requirements:
Experience in customer support, customer success, customer service, account management, technical account management, implementation or similar roles, ideally in B2B SaaS.
Proven track record in risk management, forecasting and identifying growth opportunities.
Native level of German or bilingual.
Residence in Europe.

Salary to receive
To agree