Job Description

Mediastream
is a company with more than 12 years leading streaming technology, working with large companies and broadcasters globally. Our focus is to deliver an end-to-end solution to manage and transmit audiovisual content, with 24/7 support and a high-level customer experience. The Product Specialist will support the implementation, operation and continued evolution of OTT/Platform solutions for assigned clients, collaborating with a high-performance team to ensure adoption, stability and continued value.
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Key features
Execute the technical and functional implementation of OTT/Platform solutions for assigned clients, ensuring stability, adoption and continuous evolution.
Daily operation and maintenance of clients, including approved updates and improvements, with a focus on operational continuity.
Operational management of dashboards and monitoring in Monday to accurately reflect status, dependencies and risks.
Requirements governance: manage only changes approved and prioritized by Head of Client Delivery; document additional requests for formal evaluation.
Operational relationship with clients: demos, training and knowledge transfer; technical support during critical incidents and technical pre-sales when applicable.
Generate and maintain technical and functional documentation; Ensure operational continuity in the event of absences through good prioritization and standardization.

Required profile and experience
Training in Computer Engineering, Computing or similar, with verifiable experience in implementation and operation of OTT/streaming solutions and digital platforms. Knowledge of SaaS and continuous delivery flows, expansion of analytical and troubleshooting capabilities will be valued. Advanced English (oral and written) and technical documentation skills, training and support in high-demand environments are required. The candidate must demonstrate the ability to work under pressure, manage multiple clients and maintain clear and structured communication aligned with established processes.

Desirable competencies
Additional experience in streaming platforms, OTT solution architecture, and critical incident management. Ability to anticipate risks and manage operational continuity in multicultural contexts and with diverse time zones. Results-oriented approach, self-management, leadership and ability to collaborate effectively with support, QA and data teams.

Benefits and conditions
At Mediastream we offer a dynamic and collaborative work environment that encourages constant innovation and professional growth. We promote an inclusive culture based on mutual support and both personal and professional development. We have extensive training opportunities in cutting-edge technologies and work together with a high-level team to face relevant challenges within the streaming and audiovisual distribution industry.